Customer Reviews

Read our customer reviews below.

We receive feedback and comments from new and long-standing valued customers. These comments show how we maintain an outstanding level of quality service. Your comments are really important to us so we can continually improve our service, reputation and excellent customer relationships.

Please leave your reviews, comments and feedback by using one of the following

Hi guys, Just like to thank you for prompt service on Friday and friendly chap that fixed it. Regards Anne
A Roberts
Birmingham
Thank you for looking after our Mom's stairlift for a good many years and for refitting it into a Nursing Home, which we donated it to. Thanks
Mr & Mrs Groucutt
West Midlands
Christine H: Happy Easter and thanks to the team at Bilston for their excellent services throughout the years. Capitol Mobility Services Limited: Thank you for your very kind words, it's lovely to receive such good feedback. We wish you a Happy Easter from all the team at Bilston.
Recent Facebook Review
My husband and myself would like to thank you very much for the service you have given us. Your help and advice, also the speed of having a Stairlift fitted. The engineer who fitted it for us was perfect.
Mr and Mrs E Beake
Birmingham
I would like to express my thanks for your time and patience in this matter, also I would like to say that everyone involved with this Stairlift from start to finish has been great and this is rare these days.
Mrs Melville
West Midlands
Recently purchased mobility scooter from Capitol very friendly staff and very pleased with service given. Thanks Capitol!
Rosemary L
Sheldon
Best mobility supplier...........EVER Having spent a very long time trying to get my electric wheelchair repaired at numerous other mobility outfits with zero help I then discovered Capitol Mobility. What a refreshing change! These folks are most knowledgeable, kind and considerate. Whilst endless others wrote my wheelchair off, Capitol simply got on with the job. They FIXED it, when all the others couldn't! Well recommended to anyone looking for mobility equipment or repairs. Five stars.
R Pilecki
Wolverhampton
A massive thank you to all. From the first telephone call, the survey visit, the fitting of the Stairlift, the service is impeccable. I really appreciated how well we were treated. Thank you so much for enabling the Stairlift to be fitted so quickly knowing the predicament we were in, I can't thank you enough for the professional way you dealt with us. Wishing you continued success for the future, you richly deserve it.
Mr and Mrs C Axford
Wednesfield
Just a few lines to say how pleased I am with my Merits Scooter recently purchased from you. It really has given me more opportunities to see my local area and enabled me to link up with some other "riders" in my vicinity. Looking forward to many more miles of trouble free driving on my new wheels!
Mr T Osbourne
Solihull
Huge huge thank you for looking after us today with the scooter key. If you hadn't called me back our day would have been spoilt! Your swift action and kindness meant a lot. Take care.
Mrs Bullock
Stoke
Hi I would like to thank Lee at capitol for sorting out my scooter again lovely man very helpfull and fab prices I would highly recommend this company x
K Lobb
Staffordshire
Dear Team Just wanted to put on record our thanks for the service, and the goods, supplied last week. We really appreciate you all going the extra mile(s) in order to supply the Karma Dove wheelchair that we needed urgently. Actually going to collect it from your suppliers was above and beyond the call of duty. A big thank you, and we will not forget this - either for any future mobility needs ourselves, and if we are ever recommending to others. It made a great impression too when we needed a few extras at 17:02 that night. No rush to get us dealt with and out of the door. Thanks again, on behalf of the whole family
Mr A Burton
Coalville Leics
Hi Joanne, Just thought I would write to say a great big thank you for looking after me while I was having a hoist fitted to my mobility car. You were ace, as was everyone else at Capital Mobility Bilston. Anyone can go through the motions of doing a job but few can do it with the efficiency and pleasantness that you showed me – THANK YOU xx. Best regards Alan Wilton Stoke-on-Trent
Alan Wilton
Stoke-on-Trent
My new Electric Wheelchair is super... Thank you!
Mrs M Conway
Solihull
I would like to express my thanks for your time and patience in my Stairlift purchase. Everyone who has been involved with this Stairlift from start to finish has been great. This is rare to find these days.
Mrs Melville
West Midlands
Jonathan W Dovey recommends Capitol Mobility: "I called Capitol Mobility this morning as my chair battery was loosing charge at a terrifying rate and literally dying before my eyes. Anyway, within the hour an engineer came to my home and replaced it with a new one. What an amazing and friendly service! Thank you Capitol!"
Jonathan W Dovey
Thank you so much for the walking stick, it will be most useful, I am very grateful to you. We are also very pleased with the Stairlift. What a nice gentleman your engineer is. Thank you once again.
Mr and Mrs J Jewell
Solihull
Let me say a big thank you for being able to have a look at my Powerchair again at such short notice, believe me it is very much appreciated. I was extremely grateful you were able to make the trip to my place of work to at least enable me to get home. Being stranded at home is one thing but being stranded at work is definitely not a nice prospect.
Mr R Butler
West MIdlands
Thank you for the excellent attention in regard to the installation of my Stairlift. Everyone was so friendly, courteous and helpful. It will be my pleasure to recommend you all. Thank you for making life easier!
Mrs M Hardware
Birmingham
I would like to take this opportunity to say that both your representative and the Stairlift fitter are a great credit to your company and were extremely empathetic about our situation.
Mrs Standen-Harris
West Midlands
Capitol Mobility Bilston offers an excellent service. The staff are very polite people who are very helpful. We are very pleased with the repair to my scooter and saved me money! Thanks again. Mr and Mrs John Drew
John Drew
Smethwick
Great service recently from Jo and the team at Bilston store. First used Capitol for a stairlift for my uncle to remain in his own home. Since then he's moved to a care home and after a recent trial of a riser/recliner chair he felt the benefits and decided to purchase. Thanks for all your help.
Anne Phillips
Wolverhampton
I'm writing to say how pleased my wife and I are with the Stannah Stairlift you installed for us. Also special thanks to the fitter for the good work he did, no mess, clean at all times and always cheerful.
Mr S Dallaway
Birmingham
I would like to take this opportunity to thank you for the promptness of the call out and the politeness and concern of your Engineer who my Mother always praises to me after he has been.
P Warrington
Birmingham
Hi Joanne, Just to say, that we are both grateful to all concerned for repairing Rob’s chair so quickly. Kind regards Barb and Rob
Barb and Bob to Bilston Office
I would like to thank Bilston office on how smoothly my Stairlift installation has gone, from the first point of call at the branch to very helpful engineer, Garfield on fitting. I would like to thank you again and to congratulate all the staff involved.
Mrs J Dawes
Willenhall
Dear All at Capitol Mobility, Thanks so much for the trouble you took getting me a suitable replacement scooter. We'll thoroughly recommend your firm and expertise. Good wishes.
Mr and Mrs K Harniess
Solihull
Shopmobility has recently expanded its service to support two City events. We were only able to do this thanks to your input with regard to comment and experience on the robustness of our equipment. Therefore I wish to express sincere thanks to you and your team for the speedy response to our request for collection, repair and return of our faulty equipment and also for the swift delivery of the new equipment.
Shopmobility
Wolverhampton
I would just like to express my gratitude to Capitol for their excellent service this week. From the first contact by phone with Jeff who possessed an excellent telephone manner giving me full confidence in using their services, excellent communication and caring manner. Then Garfield, I have hardly ever met such a charming pleasant gent, who demonstrated a caring interested manner a perfect gentleman in the true sense of the word. I have received excellent prompt service and am very grateful, thank you.
Mr P Rowberry
Solihull
When you have never needed a service like this you need someone with experience compassion and reliability. We have found all these qualities with Capitol Mobility.
Mrs Y Jackson
Solihull
Dear Joanne, Stupidly I did not ask the name of the man who came yesterday and collected my two scooters for servicing and a Wobble on one of them. And brought them both back done today. I had intended to give the larger one a run into the village this afternoon but it has just been too darned hot for me to do anything except put the sunshade up and lie on my garden bench in the shade reading a good book – till the sun moved round to my shade part of the garden and I had to move indoors. Thank you all so much for fitting me in this week, I do like crossing things to be done off my list and this was a big one for me. So thanks and I hope all your other customers are beginning to realise you are open for business and ready waiting for them. It's the folk who have lost their jobs completely and thus their income and support and bills money etc.that we have to support now in whatever way we can. Best wishes, D BROWN, PENKRIDGE.
D Brown
Penkridge
Both Graham and myself would like to thank you for all the help you gave us to obtain the special wheelchair. You will be our first point of call for anything else we need.
Mr & Mrs G Bromfield
Birmingham
Thank you for all your help my father went on his Scooter yesterday, it was perfect I will recommend you to all his friends.
Mr D Price
Birmingham
Just a few words to say how pleased I am with the Stairlift which you installed at my home.... Continued success.
Mr H Colledge
Dudley
A Superb service from Capitol Mobility and particularly your employees on our purchase of a Mobility Scooter. Thank you.
Mr R A Turner
Birmingham
I would like to thank you for your friendly service. Garfield was so polite and caring it was a pleasure to meet him. We would certainly recommend Capitol Mobility Services. Yours sincerely J Haddon.
Mrs Haddon
Wolverhampton
Dear Capitol Mobility, Just a note to say "Thank you" for your prompt and efficient response to my request for advice on improving my mother's stairlift. The adjustments carried out have certainly made it easier for Mum and given me some peace of mind. Thanks again to all concerned. Best wishes.
Ms C Mann
Birmingham